FAQ
How do I get the status Active bulk order?
-If you place more than 3 orders in 2 consecutive months.
- e.g. Customer XYZ buys 2Oz Maple Leaf in the SB
in MarchIn April he buys 1 Oz Lunar Tiger in the SB
In April he buys 2 Oz Noah's Ark in the SB
Conclusion: Customer XYZ is in an active collective order during this time.
Can I lose the status Active collective order?
- Yes, if you do not place 3 orders in 2 consecutive months.
- e.g. Customer XYZ buys 2Oz Maple Leaf in the SB
in MarchIn May he buys 1Oz Lunar Tiger in the SB
in July he buys 2 Oz Noah's Ark in the SB
Conclusion: Customer XYZ is in a passive collective order.
What does collective order end mean?
If you select this shipping method, we will close your collective order and ship as soon as your goods are complete. The collective order is canceled.
What does collective order partial delivery mean?
If you select this shipping method, we will ship the goods that are already in your collective order; shipping costs may apply. The collective order remains in effect.
Why are the delivery times inaccurate?
The delivery times given are guidelines, this is due to the difficult market situation and delivery bottlenecks.
I'm still waiting for my goods, which will be delivered in a few weeks, can I reorder to save shipping costs?
Yes, you can reorder at any time by noting the outstanding order.
To do this, please select bulk order in the shipping window.